logo-small.png
The best Italian coffees,
from the best Italian cafés.


 
Don't have an account? Register Now

Terms and Conditions

General

The General Terms and Conditions are the basis for a fair relationship with our customers. By visiting our website and confirming an order the Client agrees with the general terms and conditions. 

 

Data protection
We ensure the confidentiality of your personal data. We will not share your date with anyone else. When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the cards expiry date. This allows us to process, notify you of the status, and fulfil your order. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We collect your email address for our newsletter to keep you up-to-date on all the latest products and articles from caffedelbar.com. If you wish to unsubscribe to this newsletter or not receive any of has beans mailings just contact support@caffedelbar.com.


Copyright

We are the owner of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. No part of this website may be reproduced, stored, copied, distributed, modified, transmitted, reused or defaced in any form for any reason without the prior written permission of Caffe del Bar.

 

Content of online offering
The products and the information offered on the Caffe del Bar websites do not represent a commercially binding contract. Caffe del Bar Ltd. retains specifically the right to alter, complete, delete or stop the publication of any parts of the website without notice.
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
You may link to any of our pages, provided it is fair and legal and does not damage our reputation or take advantage of it.

 

Viruses
You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software and you must not misuse our Website by knowingly introducing viruses. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.


Prices
All our prices are per Item and include VAT. Price modifications such as time limited promotions and others are possible at any time without advance notice. If they occur, any price increases will be communicated to the Client (purchaser) before delivery and we will seek the Buyer agreement. Any price decreases that may occur before delivery will be applied to the order without communication or notice.

 

Payments

All orders received are final. Goods will be shipped as selected by the client on the online order form. By completing the online order form you agree to pay for the selected products by the method indicated on your order form. By completing the online order form you agree and accept that you are the person responsible for the credit / debit card and for all charges made on our website by your card.

 

Order processing

Following the electronic confirmation of an order by a customer we will check and confirm the order. Any necessary changes or issues that may arise will be communicated to the customers within 5 working days by email.

 

General availability

Our product assortment is evolving constantly and the demand for our products changes in ways that are not predictable. We cannot therefore guarantee the constant and total availability of our full product range.

 

Defects and discrepancies

The state, quantity and accuracy of the goods received vs. order must be checked immediately after its receipt. After 5 calendar days without specific notification we consider the goods accepted.

 

Returns

Our return policy is based on your consumer legal right of return and refund. This applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
This cancellation right does not apply in the case of:

  1. Used or opened Products;
  2. Custom-made products or products made to your specification or clearly personalised;
  3. Products that are not suitable for return due to health protection or hygiene. For example, if the goods become unsealed after delivery or have perished;
  4. Any other category excluded by the Consumer Contracts Regulations 2013.
Your legal right to cancel an Order starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is the end of 14 days after the day on which you receive the product. Example: if we provide you with a Dispatch Confirmation on 1 August and you receive the Product on 10 August you may cancel at any time between 1 August and the end of the day on 24 August.

In order to cancel, let us know that you have decided to do so by email addressed to support@caffedelbar.com. Please include details of your order to help us to identify it. Your cancellation is effective from the date you send us the e-mail to us. You will have given us notice in time as long as you get your e-mail to us before midnight on that day.
If a Product has been delivered to you before you decide to cancel your Order then you must return it to us without delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Order. Our returns address is: Caffe del Bar Ltd., 14 Heatham Park, Twickenham, Middlesex TW2 7SF.
If you cancel your Order we will refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
We will make the refunds due to you as soon as possible and in any event within the deadlines indicated below:
a. if you have received the Product: 14 days after the day on which we receive the product back from you or 14 days after the day on which you provide us with evidence that you have sent the Product back to us.
b. if you have not received the Product: 14 days after you inform us of your decision to cancel the Order.


Unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us.
If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

 

Legal responsibility

Caffe del Bar and anyone using this website are subject to the laws of the United Kingdom.

Company Registration Number: 9485898.  VAT number 227597670.